Frequently Asked Questions

Frequently Asked Questions

🚚 Shipping

Where do you ship to?

We ship across Europe. You can check the available countries at checkout or view our Shipping Policy.

How long does delivery take?

We offer two shipping options, selected on the product page:

  • Priority Shipping — 3–5 Business days
  • Standard Shipping — 10–12 Business days

You choose what works best for you!

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number so you can follow your delivery every step of the way.

🔄 Returns & Cancellations

Can I cancel or change my order?

Cancellations must be requested within 3 hours of placing the order. Contact us immediately via Email or WhatsApp and we'll do our best to stop the shipment. Once the order has been shipped, cancellation is no longer possible — but our returns process is simple and hassle-free.

What is your returns policy?

We offer easy, hassle-free returns. If you're not happy with your order, contact us and we'll sort it out for you. You can also read our full Return Policy for more details.

My item arrived damaged — what do I do?

In the unlikely event your item arrives damaged, please contact us within 48 hours with your order number and a clear photo of the item. We will review your case promptly and arrange a replacement or refund.

💳 Payments

What payment methods do you accept?

We accept major credit/debit cards, Shop Pay, Apple Pay, and Google Pay.

🎉 Discounts & Promotions

Do you offer discounts or promotions?

Yes! Sign up to our newsletter and follow us on social media (links in the footer) to be the first to know about exclusive deals and seasonal promotions.

📞 Contact

How can I reach you?

You can contact us through the following:

We're real people and we respond quickly!